Support / FAQ / Help

Full Product Walkthrough Video

Guides

How to customize stock labels displayed on your store

How to use custom placement

How to customize “Continue selling when out of stock” behavior

Troubleshooting using Admin Preview Mode

Frequently Asked Questions

How does Inventory Stock Status work?

When you install Inventory Stock Status, we inject a minimal JavaScript code to your store-front. When a product detail page loads in your user's browser, this script will request an API call to determine stock status for the product and variant selected. It will then render the stock status text based on your customizations. That's it. We don't use any other information than the stock information.

How can I access to Product Stock Status Label app settings?

See this guide starts with how to access to your app settings and ways to customize:

How to customize stock labels displayed on your store

Does Inventory Stock Status track my store's users/visitors?

We only track one behavior about your user, if they loaded a product page and if they change any of the variants selections, then we request stock information again and render the selected variant's stock information. This information is not stored in anywhere, only tracked real-time on their browser and helps us to determine the correct stock detail about their selection. No other information is tracked about your users.

Does Inventory Stock Status access/store my order details?

No, we don't access nor store your orders data.

Does Inventory Stock Status access/store my customer data?

No, we don't access nor store your customer data.

How can I customize where to display quantity in my label?

You can add %qty% anywhere in your label text to display the stock quantity on your page. Example: for low stock: “Hurry! Only %qty% left” will show as “Hurry! Only 8 left”.

Note: When using this customization method, make sure you select the configuration option that hides the automatically-added stock numbers to the labels to prevent duplicate stock numbers in your labels.

How can I hide the label for “In Stock” status? (Or any other statuses)

To hide a label in any status category, in app's admin panel, enter 1 or more space letters in the label customization option for the category you want to hide and save settings.

ℹ️ Note that leaving the text field completely empty will show the default label for that category. You need to enter a space (blank) character to the text field.

I’m changing settings but it’s not being reflected right away; why?

Settings are cached for a quick period of time, so it may not reflect it right away if you already opened a product detail page. You can wait for a few minutes and refresh the page, or visit another product that you haven't visited in the last few minutes, the stock status will load then disappear if you are only showing single label, or if you are displaying stock labels for each location, the location that will have "high stock" status will be excluded from the list of locations, while keeping rest of the locations with low or out of stock statuses.

In more technical terms; we cache

the general application settings (i.e: where to display the label, custom labels, and other options) for 5 minutes

the inventory label for a specific product, for 30 seconds

We launched a new feature call “Admin Preview Mode” which enables a temporary session for Store Admins to be able to see changes instantly, without cache. To start a new Admin Preview Mode session, click “Start an Admin Preview Session” in the app admin UI:

Label is displaying wrong location or wrong setting, why?

As you use more complex combinations of options, like “hide out of stock locations”, “show only location”, or your inventory management for your products in Shopify gets more fragmented, it can get more difficult to understand how your status labels get rendered in your store using our app.

To help our users, we released a feature called Admin Preview Mode.

With this feature, you can browse your site in an Admin-only enabled Preview session that shows an EXPLAIN button next to your stock labels that opens a popup with detailed information and steps taken for the inventory label app until it determined what to show in your product pages. This is how the admin preview mode shows the Explain button:

And a sample of the detailed information about how this label was determined, using your Shopify data and app configuration options:

Contact Us

For any support or inquiry, please send an email to apps@mfyz.com or create a support ticket at https://mfyzapps.freshdesk.com/support/tickets/new or send message to us below: